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- Password/ Login or other problems
- Updates
- Save a Photo to your local hard drive
- Save Mpeg video clips to your local hard drive
- Other possible problems
- Software downloads
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Canceling
your subscription by Cardholder
Support or send
email to us.
This site is owned and operated by: Studio Martis B.V.
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| Password/
Login or other problems: |
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If
you have any problems with your username or password
please visit Cardholder
Support or send
email to us
Some people seem to encounter problems with our site.
here are some tips on how to enjoy our site the best way:
If
you are being redirected to the Main page everytime you click
on the "ARCHIVE" button or when you try to view Movies and
Pictures then this is caused by your firewall. If you turn
off your firewall you will be able to access the Pictures
and Movies without a problem.
If
your browser keeps asking for a password:
You have to change the browser security settings so that "keep
login and pass between
sessions" is turned on.
If
you still have a password problem, please check the following:
- Are you using the right members area ?
Always remember to login to the right members
area of the site your are a member of.
- Are you behind a firewall ?
If you turn off your firewall you will be able
to access the Pictures and Movies without a problem.
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Are you using an old browser, an AOL browser ?
The best browser to enjoy our site is Microsoft
Internet Explorer. Go here to download the latest version.
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Are you still a member ?
Please check your sign-up confirmation e-mail
or cancellation confirmation e-mail.
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| Updates |
Although we try to put the liveshows into our archives as fast
as possible we need to process the movies and pictures before
we are able to put them online for you to view. We therefor
cannot guarantee you a date that we put the movies and pictures
online. But we will assure you that we do our best to give you
as much new material as possible. We are always trying to make
the website better for you in any way possible. So if you have
suggestions we are happy to hear about them. Please send
email to us. |
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| Save
a Photo to your local hard drive : |
1- Click the desired photo in the thumbnail overview.
2- If you see the enlarged image, move your mouse above the
photo, click your right mouse button and select "save image
as.." |
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| Save Mpeg video clips to your local hard
drive : |
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A common issue with most Media-Players
is that the user can alter it's settings so it either will
start playing the Mpeg-file or start Downloading the Mpeg-file
after the user clicked on it.
Incase your Mediaplayer starts playing movie-clips automatically
the following procedure could be a solution:
1- Click on the desired movie in the thumbnail overview until
you see the "Click here to download it!" link
3- Click your right mouse button above this link.
4- Choose either "save target as.." or "save link as.."
5- Edit the file name to whatever you like, extension must
be ".mpg" or ".mpeg"
6- Locate the file you just saved on your HardDisk, play it
from there. [double click the file]
Follow these steps to alter your settings
of your WindowsMediaPlayer so it will either
download or play Mpeg-files:
A - I want to download movies when i click on it:
1- Open Windows Media Player
2- Then go to menu Extra and click on Options...
3- On form Options click on Formats
4- Under Available File Formats:
Choose the formats for Windows media player to play. Then
uncheck Movie
File (mpeg) and click on button 'OK'.
5- Retry...
B - I want to play movies when i click on it:
1- Open Windows Media Player
2- Then go to menu Extra and click on Options...
3- On form Options click on Formats
4- Under Available File Formats:
Choose the formats for Windows media player to play. Then
CHECK Movie File
(mpeg) and click on button 'OK'.
5- Retry...
Problems with sound?
Note that not all the mpeg's have sound when you play them.
But it also
could be the problem that the Windows settings are not correctly
set. You
can check them at settings --> control panel --> sound
and multimedia.
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possible problems: |
Download Problems: Error Messages?
Some browsers give confusing error messages when they can't
reach a file.
If you receive a dialogue box that says "The server returned
extended information", this often means that the server has
reached his maximum processes. Please try again on a later time
when the server is less busy.
File Not Found?
Please try again later because the server possibly has reached
his maximum processes. If a file isn't found on server, please
try again on a later time when the server is less busy.
Too slow?
If the server you're downloading from is to slow, Please check
the connection,
If everything seems to be alright then try again on a later
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| Software Downloads or support :
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Movie players
Windows media player The most popular
media player. Freeware. Will play mp3, wav, avi, mpeg and
much more.
Browsers
Microsoft internet explorer
freeware, the number-1 internet-browser, widely supported.
This is the best browser to enjoy our site.
Video-codecs
Codec central
Compressed formats
[Intel]Indeo
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If
all of this won't work then send
email to us
Please send us a description of your problem, of which
Area you are a Member, which Operating-System and Media Player
you use.
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